Resume
Download PDFSri Sai Teja Guduru
Software Engineer
Professional Experience
Software Developer
Northeastern University
Boston, MA
- ●Delivered an MVP integration for an ongoing project between Canvas LMS with Claude via Model Context Protocol (MCP), enabling AI-powered educational workflows and enhancing the learning management system with intelligent automation capabilities
- ●Built comprehensive AI-powered incident resolution systems, automated response mechanisms, and conversational workflows for ServiceNow platform, streamlining IT operations and reducing manual intervention
- ●Developed a comprehensive faculty-facing dashboard with dynamic filtering and advanced search capabilities, successfully streamlining classroom management processes for over 5,000 users across multiple departments
- ●Implemented automated case routing system based on intelligent keyword analysis and user profiles, significantly improving response times and operational efficiency across the university's IT support infrastructure
JavaScriptPythonServiceNowCanvas LMSClaude AIMCPREST APIsReactDatabase Management
Specialist, Enterprise Operations
Deloitte
Hyderabad, India
- ●Spearheaded a complex multi-team initiative to integrate ServiceNow with critical enterprise systems including SAP, Dell, SharePoint, and Microsoft Teams, coordinating seamlessly with distributed teams across IT, business operations, and vendor partners spanning multiple geographical locations
- ●Successfully reduced development overhead and significantly improved system reliability by identifying and simplifying over-engineered solutions, implementing more efficient and maintainable architectures that enhanced overall system performance
ServiceNowSAPSharePointMicrosoft TeamsEnterprise IntegrationProject ManagementSystem Architecture
Software Developer A3
UST
Hyderabad, India
- ●Built secure REST API integrations with robust data protection mechanisms for seamless third-party system connectivity, ensuring compliance with enterprise security standards
- ●Created comprehensive reports, interactive dashboards, and real-time gauges to help product owners better understand their key performance indicators (KPIs) and make data-driven decisions
- ●Documented complex workflows and system integrations with detailed technical specifications, significantly streamlining development processes and minimizing support requests from development teams
- ●Successfully cleaned, normalized, and migrated more than 100,000 records from legacy sources onto the ServiceNow platform, ensuring data integrity and system performance optimization
REST APIsServiceNowJavaScriptData MigrationDashboard DevelopmentSQLSystem IntegrationTechnical Documentation
Technical Skills
Languages & Technologies
JavaScriptPythonYAMLHTML/CSSSQL (Oracle, SQLite)BashReactAngular JS
Frameworks & Libraries
ReactAngular JSNext.jsExpress.jsFlaskTailwind CSSBootstrap
Database & Storage
OracleSQLiteRedisPostgreSQLDatabase DesignData MigrationData Normalization
Cloud & DevOps
DockerKubernetesHelmJenkinsGitHashicorp HCLTerraformAWSCI/CD Pipelines
Enterprise & Integration
ServiceNowREST APIsGraphQLSAPSharePointMicrosoft TeamsCanvas LMSEnterprise Architecture
AI & Emerging Technologies
Generative AILLMsClaude AIModel Context Protocol (MCP)AI IntegrationConversational Workflows
Education
Master of Science in Information Systems
Northeastern University
Boston, MA
Aug. 2023 – May 2026
GPA: 3.7/4.0
Coursework:
Advanced Cloud ComputingGenerative AI with LLMsData Structures and AlgorithmsWeb Design and UX EngineeringDatabase Management and Design
Bachelor of Arts in Economics
KL University
India
June 2016 – April 2019
GPA: 4.0/4.0
Coursework:
MicroeconomicsMacroeconomicsPublic AdministrationWorld HistoryInternational Relations
Certifications
Certified Application Developer
ServiceNow
2025
Certified System Administrator
ServiceNow
2023